IT HelpDesk

Ventech is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. Please send your CV now to

Department: IT
Project Location(s): Ho Chi Minh, Vietnam
Education: Any Level
Compensation: Negotiate


  • Provides technical support for customer end-users, on their computing hardware and software on operational basis.
  • Engage with local teams, and regional teams to support functional teams and vendors to ensure end-to-end user computing and service requirements.
  • Provide technical guidance to end-users regarding use of computers and networks to satisfy business needs.
  • Install, upgrade, support and troubleshoot Windows, Microsoft Office clients/O365, iOS, Android, printed and any other authorized applications.
  • Active participation in the implementation of technology infrastructure, as well as day-to-day operational responsibilities, such as perform technology refresh, network configuration, or Windows OS deployments / upgrades.


  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT HelpDesk Technician or similar role.
  • Familiarity with Microsoft’s suite of products.
  • Understanding of Windows, MacOS, and Linux.
  • Ability to understand networking including DNS, DHCP, Vlans, Firewall policies, ACLs
  • Familiar with basic network troubleshooting.
  • Have experience with computer hardware troubleshooting is a plus.
  • Certified in CompTIA A+ / Network+ / MCSA / CCNA is a plus.